topic Re: Cannot Activate - Alternate Phone Number Regex Help in Get Support

Cannot Activate - Alternate Phone Number Regex Help

nnijo — Tue, 04 Jan 2022 20:47:32 GMT

If you experience this, you're not alone. Only Mods can help you activate, there's nothing you can do. Give them all the required info when you sign up and they will do it.

Public mobile needs to look into the codes behind the activation page. Most probably it's a poorly coded jquery.

Posting this for visibility since Google crawls this forum. Hope that others won't waste hours trying to activate on different browsers, devices, networks...like I did, and instead just tell mods to activate on your behalf.

Peace out!

Re: Cannot Activate - Alternate Phone Number Regex Help

imm1304 — Sat, 29 Oct 2016 05:04:23 GMT

Hey @nnijo,

Thanks for sharing this. I see couple of others experiencing the same error this evening.

Welcome to the PM community.

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Sat, 29 Oct 2016 14:25:04 GMT

Hey @imm1304,

The error did not happen just "this evening". It has been there afaik for the past 3 weeks when a friend of mine tried activating as well...

A bad jquery does not correct itself, fyi.

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Sat, 29 Oct 2016 15:06:14 GMT

Got a reply this morning from PM staff. They, again, for some reason, claim that this issue is a "glitch" and asked me to try activating again.

Guess what? Doesn't work. How can bad codes correct themselves?

Re: Cannot Activate - Alternate Phone Number Regex Help

pancake — Sat, 29 Oct 2016 15:11:13 GMT

This Alternate Phone Number Regex Help happened to me as well. Took mods 2 days to go back and forth to activate. At that time they too claimed it was a glitch and blamed me for not trying hard enough (clear cache, cookies, different browsers...). I tried but still the error persisted

Re: Cannot Activate - Alternate Phone Number Regex Help

imm1304 — Sat, 29 Oct 2016 15:30:04 GMT

@nnijo, I said that I saw couple of people reporting this same error this evening, I didn't claim it just started today/yesterday!

I know nothing about coding. I hope you forwarded your expert opinion to the moderator so they can pass it up to the relevant department.

Whatever this bad jquery is, it seems to only occasionally pop up and I have seen this same error reported a few months ago as well. Perhaps the moderator who is in touch with you can set up a new account on your behalf and then direct you to the selfserve page to create new selfserve access.

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Sun, 30 Oct 2016 15:40:12 GMT

Update: mod activated a temporary number for me after 4 hours and i tried creating a selfserve account to port my number in. It has been 14 hours and the system has not emailed me the confirmation link to activate my account. No account means no porting yet.

Porting has never been so time-consuming and frustrating 😞

Re: Cannot Activate - Alternate Phone Number Regex Help

srlawren — Sun, 30 Oct 2016 16:33:14 GMT

@nnijo at this point if you still can't port, I'd suggest you send a private message to @Saray_O with the following info:

- your temporary PM phone number

- the provider name you want to port from

- your account number at that provider

- your alternate phone number

- your name, exactly as it appears on your provider's phone bills or self-serve system

She should be able to initiate/fix the port request for you.

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Sun, 30 Oct 2016 17:39:07 GMT

I've pm'ed Mary_M this morning and still waiting. Even if the port is successful, without a selfserve account I can't choose & pay for any plan anyway...

Hope this is done today so come Monday i have service for work...

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 00:03:22 GMT

Update: still no hear from Mary_M. It's 5pm PST and 8pm EST. Looks like I won't be able to port in for monday.

Activated Friday night, website error, pm'ed mod Sat morning, got activated on temp number on Sat, selfserve website failed, pm'ed mod again Sat night and Sun morning, mod never replies >>>> will get pushed to Monday.

Definitely not a good weekend

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 15:15:16 GMT

It's 11:15 EST monday morning and still nothing from Mary_M. Can someone else activate my selfserve account or tell the system to resend the activation email? Why there's no option to resend that email?

Rest assured I have checked all spam folders...

Re: Cannot Activate - Alternate Phone Number Regex Help

Shazia_K — Mon, 31 Oct 2016 15:37:55 GMT

Hello @nnijo,

I'm sorry to hear about this!

Can you please send me a private message with your Public Mobile phone #?

Please allow a short time for me to reply back 😉

Thanks,

Shazia

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 17:36:01 GMT

Update: 1.30pm EST. Shazia replied to my private message within the hour after she posted in this thread. Due to a typo error when she set up my selfserve account, I'm still unable to activate my account. It's been an hour since I sent her a request for correction and still waiting.

In the spirit of Halloween, please, let all be done today...

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 20:47:57 GMT

Almost 5pm EST. Well, gotta wait another day it seems.

Started Friday night now we here...had the website worked, none of this time-wasting back and forth would have happened. I'm feeling very disappointed with PM and its porting-in process...

Re: Cannot Activate - Alternate Phone Number Regex Help

Shazia_K — Mon, 31 Oct 2016 20:50:24 GMT

Hey @nnijo,

I just sent you a reply about 5 minutes ago, please check your private messages.

Thanks,

Shazia

Re: Cannot Activate - Alternate Phone Number Regex Help

srlawren — Mon, 31 Oct 2016 21:05:57 GMT

@nnijo sounds like you're in good hands? PS support hours are 9AM-9PM eastern today (Mon-Thurs).

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 22:09:29 GMT

Thanks to Shazia now my Self-Serve account is finally activated.

Tried to port using Change Phone Number function, filled out the form and waited. Kaboom "We are experiencing difficulties porting this number. Please contact Public Mobile for further assistance."

PM'ed Shazia and waiting...

Re: Cannot Activate - Alternate Phone Number Regex Help

Shazia_K — Mon, 31 Oct 2016 22:34:14 GMT

@nnijo,

You're welcome! 😉

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

Re: Cannot Activate - Alternate Phone Number Regex Help

nnijo — Mon, 31 Oct 2016 22:56:38 GMT

Ok good news, Shazia has put in a request for the port. Number should be up and running by tonight! Just in time for Halloween!

Re: Cannot Activate - Alternate Phone Number Regex Help

misshumhum — Tue, 01 Nov 2016 03:37:24 GMT

Okay this is pretty ridiculous. Both myself and my bf @shirohane ordered the SIM cards and tried to register repeatedly over the weekend. We got the same Regex problem too and pm'ed @Shazia_K for help, on Saturday evening.

Not only did we not hear anything back for over 48 hours now but the problem still exists. On top of that choosing to create a new number doesn't work anymore either. For an online mobile company your engineering team should be more solid.

As for replying to PMs, I thought there should be a first-come first-serve practice??

Really not happy about this.