topic Re: Text/MMS not working after porting to PM in Get Support

Text/MMS not working after porting to PM

Bejef — Sun, 07 Apr 2024 17:55:58 GMT

Hello, I ported my Samsung Galaxy S23 to PM yesterday from Virgin Mobile, data and voice are working well but I am not able to send and receive texts. The other 2 Iphones that we ported as well are working fine but I can't receive text from them either.

I spent hours with PM chat yesterday, reset the network, update APN but it's still not working. Any help will be greatly appreciated. Thanks!

@marcome

Re: Text/MMS not working after porting to PM

Handy1 — Sun, 07 Apr 2024 17:58:59 GMT

@Bejef PM has been having issues with new activations please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text/MMS not working after porting to PM

BKNS27 — Sun, 07 Apr 2024 18:00:30 GMT

@Bejef

If you replied with YES confirming you are porting over to PM with the old SIM in your phone. Just reboot your phone by powering off then back on.

If you didn’t reply then you need the assistance of a CS _Agent to help you restart the porting process by clicking on the Chat icon and type in Submit a Ticket.

Re: Text/MMS not working after porting to PM

fixin — Sun, 07 Apr 2024 18:02:25 GMT

@Bejef - Does your old Virgin SIM still work? If so, please go here for the porting team: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If it doesn't work - please submit a ticket to CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Text/MMS not working after porting to PM

Bejef — Sun, 07 Apr 2024 18:13:10 GMT

The old Virgin doesn't work anymore as the porting was completed successfully. I reached out to CS_Agents, I did everything they asked me to do but still no change. The last agen even suggested that I use WhatsApp which I don't want to use as a resolution.