topic Re: iMessage and text messages not working in Get Support

iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 02:23:54 GMT

Hi,

I just activated a new eSIM and ported my number over to Public. The number transferred and I can make phone calls and use my data. But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification unsuccessful. And I can’t receive or sent any text messages either.

I have restarted my phone turned iMessage off and on. Is there anything I can do to fix this. I have messaged support but they are very slow to respond and it’s been almost 24 hours with no texting.

thanks

Re: iMessage and text messages not working

Isra_romeC22 — Sun, 07 Apr 2024 01:20:37 GMT

I have the same problem. Let me know if you have resolved the problem.

Re: iMessage and text messages not working

Handy1 — Sun, 07 Apr 2024 01:47:10 GMT

@Madison10 24 hours is to long

submit another ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage and text messages not working

fixin — Sun, 07 Apr 2024 02:01:25 GMT

@Madison10 - Please try contact Apple Support if CS_Agent doesn't resolve the issue - could be an issue on Apple's end.

https://support.apple.com/en-ca/contact

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 02:04:40 GMT

apple support won’t be able to help because I can’t send or receive text messages. It’s not really an iMessage issue. Without being able to send or receive sms you can’t set up iMessage.

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 02:05:54 GMT

I submitted another ticket but I think they are closed now. And I can’t even go get a new plan because without being able to send or receive sms I can’t port my number

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 02:31:17 GMT

Ok so I got mine to work all I had to do was go to settings then phone and add my phone number then I put a 1 in front of my number and it worked! I just needed to put the 1.

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 02:32:40 GMT

Go to settings then phone and add a 1 under add my phone number. It worked for me.

Re: iMessage and text messages not working

Jennifernoyes — Sun, 07 Apr 2024 02:55:18 GMT

I have a call with Apple at 9pm I will let you know what they say. But I think it’s a PM issue.

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 17:00:07 GMT

Did you try putting a 1 in front of your number under the settings and phone

Re: iMessage and text messages not working

Jennifernoyes — Sun, 07 Apr 2024 17:01:20 GMT

Yes

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 17:02:27 GMT

And it didn’t work? Did you get it figured out?

Re: iMessage and text messages not working

Jennifernoyes — Sun, 07 Apr 2024 17:03:13 GMT

No both Apple and PM are working on it.

Re: iMessage and text messages not working

Madison10 — Sun, 07 Apr 2024 17:03:46 GMT

Were you able to figure yours out?

Re: iMessage and text messages not working

hTideGnow — Sun, 07 Apr 2024 17:11:00 GMT

hi @Jennifernoyes if you can receive text from friends , it is an Apple issue not PM, please push Apple to investigate

Re: iMessage and text messages not working

TheDos — Sun, 07 Apr 2024 21:27:52 GMT

Same problem here. Transfered my number with public mobile yesterday with an esim and sms does not work today. Sms worked yesterday but I had the old sim still present. I removed it this morning and problems started. Iphonw indicates verification for my number and it start with +1

Re: iMessage and text messages not working

Amyhanson — Tue, 09 Apr 2024 23:14:44 GMT

were you able to figure this out? i am having the same issue

Re: iMessage and text messages not working

Madison10 — Wed, 10 Apr 2024 23:04:12 GMT

Yes it was an easy fix for me. I just had to go to settings then phone and put a 1 in front of my phone number

Re: iMessage and text messages not working

Madison10 — Wed, 10 Apr 2024 23:05:12 GMT

So just go to setting and phone and make sure your phone number has the 1 in front

Re: iMessage and text messages not working

Thamyanderson97 — Sat, 08 Jun 2024 20:32:38 GMT

im also facing the same issue,can you guide me please ?