topic Re: Cannot receive incoming calls. in Get Support

Cannot receive incoming calls.

Kar0 — Sun, 07 Apr 2024 15:28:07 GMT

I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening.

Re: Cannot receive incoming calls.

Phil_Adelphus — Sun, 07 Apr 2024 15:30:13 GMT

@Kar0 It would help to know if you are a new customer or an longer-term customer. Not being able to receive calls from other carriers can indicate a glitch in the number transfer from an old provider but if you've been on PM for longer than a month it shouldn't be that.

Re: Cannot receive incoming calls.

hairbag1 — Sun, 07 Apr 2024 15:30:14 GMT

@Kar0

are you a brand new customer and just ported for previous network ? Or are you an existing customer and this just happened ?

Re: Cannot receive incoming calls.

Chalupa_Batman — Sun, 07 Apr 2024 15:30:27 GMT

Hello @Kar0

Have you tried resetting your network settings and then rebooting?

Did you just port over from another provider or have you been with Public Mobile a while?

Re: Cannot receive incoming calls.

softech — Sun, 07 Apr 2024 15:30:42 GMT

@Kar0 did you just join PM and ported your number here??

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Cannot receive incoming calls.

Yummy — Sun, 07 Apr 2024 15:30:43 GMT

Did you recently port your number to PM?

Were you able to receive calls before?

What is happening when somebody calls you? Call goes to voice mail?

Re: Cannot receive incoming calls.

Kar0 — Sun, 07 Apr 2024 15:32:46 GMT

New customer from this week. My husband can call me with the number I ported over. I replied Yes for the port. I can call out no problem to any phone number.

Re: Cannot receive incoming calls.

Kar0 — Sun, 07 Apr 2024 15:33:21 GMT

Calls go straight to voicemail

Re: Cannot receive incoming calls.

Phil_Adelphus — Sun, 07 Apr 2024 15:33:53 GMT

@Kar0 Did you put your Public Mobile sim in the phone and restart the phone?

Re: Cannot receive incoming calls.

hairbag1 — Sun, 07 Apr 2024 15:35:10 GMT

@Kar0

if the little envelop icon on top right side of page is highlighted...click on it. Softech sent you a helpful number to call.

Re: Cannot receive incoming calls.

Kar0 — Sun, 07 Apr 2024 15:42:23 GMT

I’m using an eSIM. I’ve reset network settings. I’ve also tried calling that number and when putting in my number it won’t let me know continue to the next menu or talk to someone. I’ve restarted my phone several times as well.

Re: Cannot receive incoming calls.

hairbag1 — Sun, 07 Apr 2024 15:51:25 GMT

@Kar0

sounds like you'll need Customer Support...click the little orange ball on lower right side of page to start that process. If that doesn't help, use this link to direct message Customer Support....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...

I forgot to mention...give them as much acct info as you can ie: ph #, acct #, name on acct, PM pin #...etc.

Re: Cannot receive incoming calls.

softech — Sun, 07 Apr 2024 15:56:05 GMT

@Kar0 when you call the number, after you enter your phone number, if it said cannot locate, out in your number a 2nd time and it will link you with support agents. try calling again

and what model of phone is yours??