topic Re: texting issues in Get Support

texting issues

Wanda-6484 — Sun, 07 Apr 2024 13:59:13 GMT

Hi I am a new subscriber to Public Mobile. I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones. Please help

Thanks Wanda

Re: texting issues

Dunkman — Sun, 07 Apr 2024 14:05:03 GMT

@Wanda-6484

Do you have an iphone or android phone? What about talk (incoming and outgoing)? Data service?

Might want to try a reboot of your phone (if not done already). Network reset of phone (note: this will erase any saved wifi passwords).

Re: texting issues

fixin — Sun, 07 Apr 2024 14:06:21 GMT

@Wanda-6484 - So you are on iPhone? MMS and SMS are currently what "Apple" uses to message Android.

Please make sure to have send as SMS and MMS enabled in Settings > Messages.

Re: texting issues

Phil_Adelphus — Sun, 07 Apr 2024 14:54:02 GMT

@Wanda-6484 Another thing to try, go into Settings then Messages and check that Send and Receive both have your phone number checked there and not just email address/es. If it's not that, yesterday and the day before there was a problem with SMS in Telus/Koodo/Public Mobile, they were working on a fix but I have no clue whether it is working again, it wasn't affecting everyone.