topic Re: Use data in US in Get Support

Use data in US

AliceSitt — Sat, 30 Mar 2024 10:05:47 GMT

I subscribed the US/Canada data plan. Do I need to do anything to continue to use the data when I enter US? Thanks

Re: Use data in US

Phil_Adelphus — Sat, 30 Mar 2024 10:28:09 GMT

@AliceSitt You need to turn on data roaming and set the phone to 4G/LTE. The phone should connect to T-Mobile or AT&T. If it tries to use Verizon it won't work. If your phone is enabled for VoLTE you should have no problem. If it isn't you are left with T-Mobile's 2G for voice calls where it still exists but data and text should still work assuming the Canada-US plan or appropriate add-on. You may get a text about purchasing roaming when you cross the border but you can ignore that. If anything doesn't work come back here and we'll help.

Re: Use data in US

AliceSitt — Sun, 07 Apr 2024 13:36:38 GMT

I checked and I did the same thing. I was in New Jersey and New York for a few days. I could call or text but there was no internet connection. I don’t think it’s about tall buildings, for I tried at different places.

Re: Use data in US

Phil_Adelphus — Sun, 07 Apr 2024 14:24:03 GMT

@AliceSitt Just to clarify, do you have a Canada-US 30 or 90 day plan, or a 15 day US roaming talk and text add on ($25), or a 15 day US roaming talk, text and data add on ($30)?

Re: Use data in US

AliceSitt — Sun, 07 Apr 2024 14:53:44 GMT

I subscribed the 60GB Canada and US Data Plan.

Re: Use data in US

Phil_Adelphus — Sun, 07 Apr 2024 14:57:08 GMT

@AliceSitt Then it should have worked. Did you check that data roaming had not accidentally got turned off, I remember that happened to someone? Which US carrier were you connected to, and at 5G or 4G/LTE?

Re: Use data in US

AliceSitt — Sun, 07 Apr 2024 15:14:09 GMT

I followed instructions and checked every step. Roaming is on, AT & T, LTE.

Honestly speaking, kind of disappointed, but impressed at the quick response and support.

Re: Use data in US

Phil_Adelphus — Sun, 07 Apr 2024 15:28:03 GMT

@AliceSitt Maybe next time manually make the phone connect to T-Mobile if AT&T doesn't work properly, some people have found it works better. If you want to bring this to Public Mobile's attention you can submit a ticket at the chat/message icon bottom right of this page but I guess it's hard to troubleshoot now that you're back in Canada. Did data start working again as soon as you crossed the border?

Re: Use data in US

AliceSitt — Sun, 07 Apr 2024 21:38:33 GMT

Will do next time.

it worked fine after getting close to the border