topic Re: Account alert in Get Support

Account alert

AliB1991 — Sun, 07 Apr 2024 06:18:04 GMT

So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the future?

Re: Account alert

BKNS27 — Sun, 07 Apr 2024 07:12:49 GMT

@AliB1991

I would suggest you change your password on the website and the PM app. Go to your Account Section>Manage Login(Secure by Eversafe)>Change your Password here.

Re: Account alert

Dunkman — Sun, 07 Apr 2024 13:38:16 GMT

@AliB1991

No way to set up a special alert with Pubic mobile.

2FA is the only protection that Public mobile offers.

As mentioned, change to a strong password for your self service account.

May also want to change password to the email used for your self service account.