topic Re: Wrong data plan in Get Support

Wrong data plan

Roshnie — Sun, 07 Apr 2024 05:24:02 GMT

I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA

Re: Wrong data plan

Hollister — Sun, 07 Apr 2024 05:29:19 GMT

@Roshnie

Contact an agent using the chatbot. Ask for a credit to your account. It will be easier than asking for a refund. Keep an eye on the mail icon during business hours.

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Re: Wrong data plan

BKNS27 — Sun, 07 Apr 2024 07:29:40 GMT

@Roshnie

@Jenni_Bholanath ?

You don't need to post multiple posts under a different Community name.

Re: Wrong data plan

Roshnie — Sun, 07 Apr 2024 08:22:41 GMT

That's not me at all. It literally is a different name. It's just pure coincidence that we might have the same issue

Re: Wrong data plan

Phil_Adelphus — Sun, 07 Apr 2024 09:37:11 GMT

@Roshnie Can you explain exactly what you purchased and what you wanted? If it's a plan then you can use a Canada-US plan in both countries so it doesn't matter that it's not Canada only, or is the amount of data not what you wanted? If you really want a different plan you can select one to change on next renewal. I don't think you mean an add-on?

Re: Wrong data plan

Roshnie — Sun, 07 Apr 2024 22:37:02 GMT

Hi, yes I wanted a Canada add on data plan. But I clicked and purchased the US roaming data plan. Now I can't use that one.

Re: Wrong data plan

Phil_Adelphus — Sun, 07 Apr 2024 22:40:52 GMT

@Roshnie In that case contact customer service as @Hollister suggested, you can use the chat message icon bottom right of this page to submit a ticket if you haven't already, and ask them if they can make the correction for you.

Re: Wrong data plan

Roshnie — Sun, 07 Apr 2024 22:44:39 GMT

Thank you very much. I have submitted a ticket. Waiting for a response from them.