topic Re: Wrong data subscription in Get Support

Wrong data subscription

Jenni_Bholanath — Sun, 07 Apr 2024 05:20:19 GMT

I clicked on US data plan, I needed Canada add on data.

Now I have US data plan that I can't use.

Re: Wrong data subscription

Hollister — Sun, 07 Apr 2024 05:27:00 GMT

Contact an agent using the chatbot. Ask for a credit to your account. It will be easier than asking for a refund. Keep an eye on the mail icon during business hours.

When Are Agents Available and How Long Till I Get A Response?

Quick customer support is our top priority during business hours. You'll typically receive a response in the Community within 30 minutes, during peak times, expect a maximum wait time of 48 hours. Our agents are available to help:

Monday to Sunday: 9AM to 10PM EST

Re: Wrong data subscription

Jenni_Bholanath — Sun, 07 Apr 2024 05:29:52 GMT

Thanks for the response, I did connect with the chatbot. But it's so confusing with not talking to some real people

Re: Wrong data subscription

Hollister — Sun, 07 Apr 2024 05:45:49 GMT

@Jenni_Bholanath wrote:
Thanks for the response, I did connect with the chatbot. But it's so confusing with not talking to some real people

You can also private message if the chatbot is too difficult.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong data subscription

BKNS27 — Sun, 07 Apr 2024 07:26:51 GMT

@Jenni_Bholanath

An agent on Chat is a real person but you can only communicate through DM as note by @Hollister.

Re: Wrong data subscription

Jenni_Bholanath — Sun, 07 Apr 2024 08:31:04 GMT

Thanks. I just did sent them a message. Hope to hear soon from them.