topic Calls not going or coming through in Get Support

Calls not going or coming through

JesseC — Sun, 07 Apr 2024 10:03:00 GMT

2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day that when people try to call me it does not go through.

I can still send and receive texts, and use data. I have tried reseting my network settings, clearing my memory cashe, removing and cleaning my sim card, I even did a factory reset, but the problem has persisted. I also checked my plan to make sure there were no issues there but everything seems normal there.

The strangest thing is I tried to show a coworker the issue I was having and that time the call actually went through, I tried again on my lunch break and the call went through. But when I got home from work I tried a 3rd time and the call failed like I has been the past couple weeks.

Re: Calls not going or coming through

softech — Sun, 07 Apr 2024 03:15:05 GMT

@JesseC

what phone is that? brand or model?

wonder if it is a device problem. did you try your PM sim card in another phone?

also, try to borrow an active Telus/Koodo/PM sim card and test on your phone and see if the result is the same

Re: Calls not going or coming through

fixin — Sun, 07 Apr 2024 03:17:21 GMT

@JesseC - So you are having bad calls at your home? Please check if it is a different tower it is connected to from your work or home (I enabled all of PM's default partners for network - TELUS - Bell and SaskTel.) https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=55.875311&lng=-103.403320&zoom=4&type=Roadmap&layers=bto&pid=17&ds=0

But please contact an agent about this issue you are experiencing. They will get back to you tomorrow at the earliest:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Calls not going or coming through

JesseC — Sun, 07 Apr 2024 03:19:19 GMT

I have a Galaxy A52 that I got right around 2 years ago, if I get access to another phone or SIM I will give those troubleshooting methods a try.

Re: Calls not going or coming through

JesseC — Sun, 07 Apr 2024 03:33:36 GMT

Looks like it is a different tower I connect to from work

Re: Calls not going or coming through

fixin — Sun, 07 Apr 2024 04:10:48 GMT

@JesseC - So it is probably a tower specific issue. Please make a ticket with support:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437