topic Re: Still no text messages in Get Support

Still no text messages

Pammer_Sue — Sat, 06 Apr 2024 23:59:24 GMT

I'm still not receiving our being able to send text messages. Everything else seems to work fine.

Tried re and re Sim and numerous restarts with no luck. Still says trying to verify my number with public mobile under RCS Messages setup

Re: Still no text messages

fixin1 — Sat, 06 Apr 2024 21:49:24 GMT

@Pammer_Sue - Can you make sure to try these settings if on Android?

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

If it is iOS, are you sending MMS or SMS (Pictures or just texts with no pictures?) iPhone 8, 8+, X and newer support MMS. SMS is capable of most or if not all 3G, 4G and 5G phones.

Have you tried to reset your network settings? It will forget all save Bluetooth and Wi-Fi Connections. Worst case scenario your RCS won't work and would have to use MMS at the moment.

Re: Still no text messages

hTideGnow — Sat, 06 Apr 2024 21:49:08 GMT

hi @Pammer_Sue some had the same problem since yesterday. Not sure if it is widespread issue. Check with support, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still no text messages

Pammer_Sue — Sun, 07 Apr 2024 00:04:11 GMT

Thx for the info but still no luck.

Old Bell Sim still works for txt but not for voice or data if that means anything.

Re: Still no text messages

Pammer_Sue — Sun, 07 Apr 2024 00:05:20 GMT

Thx for the reply. Tried the network reset with no difference.

Still need Help with new transfer

Pammer_Sue — Sun, 07 Apr 2024 20:20:15 GMT

Got a reply from Public Mobile with a number to call regarding porting help. After getting through I was told she couldn't help and to resubmit a help request on the community site.

Not much help as I already have several other requests over the past couple of days.

Anyhow, my phone works for calls and data but not for texting in or out.

Re: Still need Help with new transfer

Dunkman — Sun, 07 Apr 2024 13:34:20 GMT

@Pammer_Sue

Usually customer service agent responds within a few hours to ticket request or private message. Occasionally, can take up to 1-2 days.

You might want to try the PM SIM card in another working phone. This will help determine whether hardware issue versus PM service problem. If texting works in another phone, try the SIM card back to the original phone.

Re: Still need Help with new transfer

Pammer_Sue — Sun, 07 Apr 2024 13:39:07 GMT

Thx Tried that with the same results. It's going on 24 hrs since my original support ticket. Hopefully, it gets resolved or at least acknowledged soon.

Thanks again for your reply

Re: Still need Help with new transfer

Dunkman — Sun, 07 Apr 2024 13:49:20 GMT

@Pammer_Sue

@Pammer_Sue wrote:
Thx Tried that with the same results. It's going on 24 hrs since my original support ticket. Hopefully, it gets resolved or at least acknowledged soon.
Thanks again for your reply

IF the same problem in another phone, then it is a PM service issue. Only CSA can help.

Just in case that there is a ticketing problem, maybe try to send one private message to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437