topic Re: Card Card Not Being Accepted for Sign Up in Get Support

Card Card Not Being Accepted for Sign Up

DV — Tue, 04 Jan 2022 20:47:27 GMT

Hey guys, I'm just trying to sign up for Public Mobile. I have my SIN, and I've picked my plan.

But on the very last stage, my Mastercard was declined. I know the information is correct, and I know my card works (I've used it just today). I tried once with Autopay, and then tried again without Autopay.

I've now tried three times and each time it has not gone through.

Is this a known issue? Can any support staff help me out?

Thanks, DV

Re: Card Card Not Being Accepted for Sign Up

JaK — Sat, 29 Oct 2016 04:48:52 GMT

Hi @DV;

When this type of thing happened in the past it was most often that the info entered into the PM form did not exactly match the info the cc company had. (There have even been cases where there was a typo in the info held by the cc company and needed to match that typo.)

Anyway, worthwhile double checking that your info matches exactly.

Re: Card Card Not Being Accepted for Sign Up

Watoko — Sat, 29 Oct 2016 05:12:47 GMT

Agree, try to check your name, address and postal code. Those fields in the billing information section should be what it is on your credit card.

Re: Card Card Not Being Accepted for Sign Up

kngai — Sat, 29 Oct 2016 06:25:43 GMT

By chance, if you're using TAB keypress to cycle through the form as you input your CC info, double check your info.

I got the same CC error the first time. Trying again, I noticed that the province field reset back to its first value (AB) after I selected my correct province and then hit TAB to fill in the next field. Perhaps I might of misclicked at the same time to cause this.

Re: Card Card Not Being Accepted for Sign Up

Rockdaddy22 — Sat, 29 Oct 2016 06:39:22 GMT

Unfortunately it's a bug that creeps up on a few people, assuming you've confirmed all your info like mentioned above, I would say it's the known issue.
Let's get a mod to take a look in the morning, hold tight.
@Mary_M could one of you help our friend out, thank you.

Re: Card Card Not Being Accepted for Sign Up

Rockdaddy22 — Sat, 29 Oct 2016 06:41:17 GMT

Also, try the SIM, sometimes the payments actually do go through even if they appear to have failed, so try it.

Re: Card Card Not Being Accepted for Sign Up

DV — Sat, 29 Oct 2016 19:41:23 GMT

Hey everyone, thanks for your quick responses.

It turns out that this was my fault, not Public Mobile.

I recently changed my address at the bank to my Vancouver address. I didn't know at the time that this meant my CC's billing address had been changed too. But with the new address the payment went through ok!

Thanks again for your concern, glad to have it sorted out! - DV

Re: Card Card Not Being Accepted for Sign Up

Watoko — Sat, 29 Oct 2016 21:44:18 GMT

Glad to know it's sorted out!

Re: Card Card Not Being Accepted for Sign Up

Rockdaddy22 — Sat, 29 Oct 2016 21:49:56 GMT

Glad to hear it wasn't a system bug and I'm happy it all worked out. Welcome to the PM family 🙂