topic Re: Free SIM card in Get Support

Free SIM card

CLF — Sat, 06 Apr 2024 20:04:22 GMT

I picked up a PM sim card at the local Telus store and was charged $10+tax ($11.20 total). The clerk said that all I need to do when I activate is indicate this and I will receive a credit on my account. I didn't see anywhere to mention this, and was not able to do so. How do I receive my credit??

Re: Free SIM card

hTideGnow — Sat, 06 Apr 2024 19:18:49 GMT

hi @CLF no, you need to ask agent to do it for you please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Free SIM card

fixin1 — Sat, 06 Apr 2024 19:19:40 GMT

@CLF - Receive your credit by contacting CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Just explain that you bought a SIM card in store and the TELUS employee said to contact you to get a credit of $10 in My Account.

Re: Free SIM card

Priority — Sat, 06 Apr 2024 19:43:37 GMT

The Telus Representative probably assumed you were going to use a Referral Code, to which than you do get $10 back. Some of them might accidentally consider this a refund for the SIM Card purchase. 🤔

Re: Free SIM card

computergeek541 — Sat, 06 Apr 2024 20:08:21 GMT

@hTideGnow wrote:
hi @CLF no, you need to ask agent to do it for you please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unfortunately, there is no such credit. Contacting a customer support agent isn't the procedure to receive it as there is no free SIM card after purchasing it from a store. If a customer support agent does issue a credit, it would be because of incorrect information given at the Telus retail location, but it's important for everyone to know that there isn't actually supposed to be any refund given.