topic Re: Transferring from Koodo, can't activate in Get Support

Transferring from Koodo, can't activate

Dooyoonuna — Sun, 07 Apr 2024 00:03:38 GMT

Hi all,

I'm trying to transfer from Koodo. Was able to subscribe $39 plan and got Koodo cancelled but it won't let me activate. I got the cancellation email from Koodo around 9 am- and it's been 3 hrs so far. Do I need to wait longer and try to activate? I couldn't log in to my account since it's asking me to input 6 digit code sent to my phone- so I submitted a ticket using another account... Is there anything I should try, removing the sim card or something?

Re: Transferring from Koodo, can't activate

hTideGnow — Sat, 06 Apr 2024 19:17:12 GMT

hi @Dooyoonuna

maybe just sim card setup, message support here to get them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring from Koodo, can't activate

Handy1 — Sat, 06 Apr 2024 19:24:14 GMT

@Dooyoonuna Did you cancel Koodo before trying to transfer number to PM ? If yes that’s an issues Koodo needs to be active to port number to PM by leaving Koodo sim in the phone to reply YES to the confirmation text to port . Assuming you had Koodo post paid . If it’s Koodo pre paid you need create PM account with temp PM phone number then bet support to help transfer (port) Koodo number over

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring from Koodo, can't activate

Dooyoonuna — Sat, 06 Apr 2024 19:27:15 GMT

Thank you. Left a msg.

Re: Transferring from Koodo, can't activate

Dooyoonuna — Sat, 06 Apr 2024 19:29:16 GMT

Hi, I cancelled while transferring- followed the steps on the PM app, got text from Koodo and replied YES but it didn't activate after. Should I be worried...?