topic Re: Locked Out - 1 Hour. in Get Support

Locked Out - 1 Hour.

Priority — Sat, 16 Mar 2024 21:40:25 GMT

I've been trying to access one of my Accounts for over two months now to Update the Payment Method, and every month I'm cut off and have to resort to vouchers for this line... I use the correct email and password, and everytime it says I've 'exceeded' something and have to wait an hour to try again... now I've waited weeks in between trying again, and everytime I try again it says the exact same thing! It's like it won't realize an hour has gone by ever.

Whats the solution?

Re: Locked Out - 1 Hour.

Handy1 — Sat, 16 Mar 2024 21:43:16 GMT

@Priority Seems like you will need support to help you regain access

Re: Locked Out - 1 Hour.

Dunkman — Sat, 16 Mar 2024 22:08:10 GMT

@Priority

You probably tried the various suggestion:

Different web browser, clear cache or incognito mode. Or a different device.

Did you try to reset the password?

Re: Locked Out - 1 Hour.

Hollister — Sat, 06 Apr 2024 19:02:51 GMT

@Priority

As suggested in another thread, resetting the pw again may resolve this issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Variety-of-Issues/td-p/1177935