topic Re: Locked Account. in Get Support

Locked Account.

Priority — Fri, 15 Dec 2023 14:56:47 GMT

When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your account is locked. Please try again after 1 hour.', so I set a timer for an hour and a couple minutes to be safe since I'm desperately trying to get a US Add-on for this Account.. once the timer went off I tried Logging in again, to which It said the same thing over an hour later..

I gave up with it knowing maybe the timer didn't finish, which is fine but my morning it should be working.. it's now morning, I've attempted to Login again and it's STILL telling me that it's 'Exceeded Login Attempts'..

I've tried on a variety of different devices, from using the Mobile App, to the Website, I cleared my Cache and Cookies and nothing seems to be working, no matter how long I wait it wants me to wait another hour because of 'Exceeded Login Attempts'... why is it doing this and why doesn't this hour ever end?

Re: Locked Account.

Handy1 — Fri, 15 Dec 2023 14:59:02 GMT

@Priority Time to let support step in and help you re gain access

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked Account.

Dunkman — Fri, 15 Dec 2023 15:13:30 GMT

@Priority

Maybe a glitch in the system.

Have you tried calling 611 on your phone. You could purchase US add ons via 611.

Re: Locked Account.

Priority — Fri, 15 Dec 2023 15:17:39 GMT

There seems to be alot of Glitches in the system since that Maintenance on December 1st..

In order to buy the Add-on using 611, it'd asking for an Account PIN which I either don't know or didn't set up on this Account.. therefore it won't let me buy the Add-on, and I'm unable to Sign in to update the PIN. 😕

Re: Locked Account.

DeelightfulDee2 — Mon, 04 Mar 2024 23:53:29 GMT

@Priority

Did you get this issue fixed? If so by whom? Thx.

Re: Locked Account.

DeelightfulDee3 — Tue, 05 Mar 2024 01:03:09 GMT

@Priority

This just worked for me. Finally!

https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Troubleshooting-Login-Issues-OTP-2FA-EverSafe/m-p/1153695#M805219

Re: Locked Account.

Priority — Sat, 06 Apr 2024 17:45:05 GMT

Nope never fixed, still an ongoing issue for this individual. Customer Service has been throwing them in loops and loops.

Re: Locked Account.

DeelightfulDee3 — Sun, 14 Jul 2024 21:44:52 GMT

@Priority

Any luck since then?