topic Sim card didn't receive in Get Support

Sim card didn't receive

Asad3 — Sat, 06 Apr 2024 15:45:58 GMT

Hi, i purchased a plan online and ordered the sim which i didn't received even after 10 days. How can i contact public Mobile or get my refund?

Re: Sim card didn't receive

Handy1 — Sat, 06 Apr 2024 15:47:12 GMT

@Asad3 Here’s how

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card didn't receive

Dunkman — Sat, 06 Apr 2024 15:47:28 GMT

@Asad3

What exact date did you order the SIM card? It takes up to 10 business days to arrive. So about 2 weeks.

If more than 10 business days, submit a ticket for customer service agent help. Either via the chatbot or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Sim card didn't receive

hairbag1 — Sat, 06 Apr 2024 15:47:46 GMT

@Asad3

you won't likely get a refund. It could take up to 3 weeks for your sim to arrive. Be patient and it'll get there.

Re: Sim card didn't receive

Asad3 — Sat, 06 Apr 2024 15:54:03 GMT

I wanted to port my previous number, so meanwhile what can I do my bill is due there?

Re: Sim card didn't receive

Asad3 — Sat, 06 Apr 2024 15:54:35 GMT

26th March, it's been 11 days

Re: Sim card didn't receive

hairbag1 — Sat, 06 Apr 2024 16:00:03 GMT

@Asad3

if there's a Mobile Klinik near you, go get a PM sim and activate a new account. Then, when account is up and running, message Customer Support for credit to your account for that sim you bought.

Also, be aware that currently eSim is available for gratis, as long as your cellphone will work with esim, that would work too.

Re: Sim card didn't receive

Asad3 — Sat, 06 Apr 2024 16:00:58 GMT

How can we trust in such a service provider where we're unable to directly contact to any customer service agent?

Re: Sim card didn't receive

hairbag1 — Sat, 06 Apr 2024 16:13:05 GMT

@Asad3 wrote:
How can we trust in such a service provider where we're unable to directly contact to any customer service agent?

You can only message Customer Support..there's no traditional call center type of support. There's us in the PM Community Forum for support though. Usually much smarter, faster and always available to you in the Forum.

added...for evidence...just look at how quickly your initial question was picked up and replied to. We know from past experience that it could take 3 weeks for delivery. If you have questions, we're the first line for answers. If your issue is account related, we'll guide you to message Customer Support as we can't help with that. AND...I forgot mention we're even better looking than traditional call center support..well...except for @Handy1 !!

Re: Sim card didn't receive

fixin1 — Sat, 06 Apr 2024 16:06:25 GMT

@Asad3 - Here is the CS_Agent link:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages