topic Re: Can't send or receive pictures via MMS in Get Support

Can't send or receive pictures via MMS

BruceMyles — Fri, 29 Mar 2024 23:27:20 GMT

After upgrading to the new 5G a few weeks ago I can no longer send or receive pictures via MMS , everything else works fine. I'm using a OnePlus Nord N20 5G.

Re: Can't send or receive pictures via MMS

hTideGnow — Fri, 29 Mar 2024 23:28:52 GMT

HI @BruceMyles

it is a phone issue, try reset all networks first

Re: Can't send or receive pictures via MMS

softech — Fri, 29 Mar 2024 23:29:14 GMT

@BruceMyles

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Can't send or receive pictures via MMS

BruceMyles — Fri, 29 Mar 2024 23:48:19 GMT

Hi @softech,

Thanks for your fast response, I tried this and they no longer show as failed but the pictures still aren't coming through or sending, is there anything else I can try?

Thanks!

Re: Can't send or receive pictures via MMS

softech — Fri, 29 Mar 2024 23:50:05 GMT

@BruceMyles

some had success after agent refresh the account from the back end.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can't send or receive pictures via MMS

0utc4st — Sun, 31 Mar 2024 00:07:32 GMT

I just contacted cs_agent regarding this and it doesn't look promising... here's what they had to say

Hi 0utc4st,

Thanks for reaching Public Mobile. This is Angelo and I'll be more than happy to help you with your concern today.

First of all, we are sorry to hear about your inquiry.

However, it is strongly important to set up the right expectations.

We are doing a general update on our services and network. We kindly ask you to verify the following link:

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

Please check if your device/cellphone is listed there, under the MMS capable devices list.

If it is there, please try again setting up your APN settings, but first, delete any previous APN settings in your device.

If the issue persists even after making sure your device is listed, and you have the right APN, please remove your Public Mobile Simcard and test it on another cellphone device.

If your device/cellphone IS NOT listed, please consider using third-party messaging Apps, such as WhatsApp, Telegram, Signal, Line, Viber, WeChat, etc... Or any other Social Media App.

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

https://productioncommunity.publicmobile.ca/t5/Get-Support/MMS-stopped-working/m-p/1146896/highlight...

Unfortunately, your device One Plus 20 IS NOT LISTED.

Kind regards,

Angelo,

Customer support agent.

so basically mms might not work for us anymore...

Re: Can't send or receive pictures via MMS

benzorro57 — Sat, 06 Apr 2024 15:36:54 GMT

Had the same issue with OnePlus 7T. Tried all kinds of things but the final fix was the APN value should be all in capitals. SP.MB.COM. This was the only thing that worked for me.