topic Re: Payment problems in Get Support

Payment problems

SandraH — Wed, 27 Mar 2024 17:15:57 GMT

I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed

Re: Payment problems

hairbag1 — Wed, 27 Mar 2024 17:20:26 GMT

@SandraH

try dialing 611 to hear account status. Let us know.

Re: Payment problems

SandraH — Wed, 27 Mar 2024 17:23:53 GMT

I have tried that too. It say to try again later.

Re: Payment problems

hairbag1 — Wed, 27 Mar 2024 17:29:05 GMT

@SandraH

use this link to message a Customer Support Agent for their help. Give them as much acct info as you can ie: acct #, ph #, name on acct, PM pin #..etc...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Payment problems

Luddite — Sat, 06 Apr 2024 15:30:14 GMT

@hairbag1 FYI: the little envelope is not always visible. On my iPad mini it only appears when text size is reduced to 85%. 😩 However, tapping my avatar does show if messages have arrived.
The complete list of editing features does not show until 75%! 🤪