topic Re: Number Transfer Failed in Get Support

Number Transfer Failed

luna3 — Fri, 05 Apr 2024 23:30:26 GMT

Hello!

I tried to transfer from TELUS to Public Mobile, and I've been experiencing a lot of stress. I completed everything it told me to when transferring to the new public mobile plan. I noticed I now had a primary account and a business account in my settings, but I only wanted a primary account. I freed my number from TELUS, then I deleted the business account. However, I got a popup on my phone saying my number transfer failed and that I should contact Public Mobile. Whenever I go to the support chatbot to get a ticket, it gives me "Forbidden A1" when I try to get one. I cannot log back into my Public Mobile account nor my Telus account. I cannot make or receive any calls. By deleting the business account, did I inadvertently delete my number? Can anyone please help me on what to do to get my number back? I'm very stressed right now.

My daughter is having trouble transferring her number from Telus to Public Mobile, Please HELP!

Li_Ding — Fri, 05 Apr 2024 23:36:27 GMT

Hello,

My daughter is trying to transfer her mobile number from Telus to Public Mobile. She has already released her number from Telus to Public Mobile; however, the transfer has failed. She now is unable to log into her Public Mobile account. When she tried to do so, it was shown an error message saying "Forbidden A1". She followed all the steps to problem solve, but it still did not work. She now has no phone to use. Please help.

Re: Number Transfer Failed

will13am — Fri, 05 Apr 2024 23:40:54 GMT

@luna3 , did you ask the same question with a different community login? I provided a suggestion in the other thread.

Re: My daughter is having trouble transferring her number from Telus to Public Mobile, Please HELP!

Li_Ding — Fri, 05 Apr 2024 23:41:51 GMT

There is no number to call in the link

Re: Number Transfer Failed

luna3 — Fri, 05 Apr 2024 23:41:54 GMT

No, I didn't. Could you please link the thread or post what you said here?

Re: My daughter is having trouble transferring her number from Telus to Public Mobile, Please HELP!

HALIMACS — Fri, 05 Apr 2024 23:44:54 GMT

I've reposted the link for you, @Li_Ding

It's highlited in purple in the link above.

FYI - the reason we don't just post it here is because Public Mobile frowns upon it being published here because people try to call it for other issues, but they're STRICTLY for porting related issues and have no ability to assist with anything else.

Re: My daughter is having trouble transferring her number from Telus to Public Mobile, Please HELP!

Li_Ding — Sat, 06 Apr 2024 00:15:01 GMT

You are right. They asked us to put in a ticket for a moderator to look into this issue

Re: Number Transfer Failed

computergeek541 — Sat, 06 Apr 2024 00:47:11 GMT

@will13am wrote:
@luna3 , did you ask the same question with a different community login? I provided a suggestion in the other thread.

I have merged those two threads.

Re: Number Transfer Failed

Li_Ding — Sat, 06 Apr 2024 15:22:37 GMT

Yes, I asked the same question earlier, but we still have not received a solution. We messaged CS-agent and have not received any response yet

Re: Number Transfer Failed

hTideGnow — Sat, 06 Apr 2024 15:28:00 GMT

HI @Li_Ding

support agent usually replies in within 2 to 3 hours. So, you checked Community inbox and no one replied yet?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply, I will message them again, use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer Failed

Li_Ding — Sat, 06 Apr 2024 15:33:13 GMT

No, I have not receive any response yet. I just messaged the CS_Agent again and requesting this issue to be escalated to a customer service manager. It is VERY frustrating as my daughter is on day 2 without phone services.

Re: Number Transfer Failed

Li_Ding — Sat, 06 Apr 2024 23:09:41 GMT

This is the worst customer service experience! There is actually no customer service at all! No CS agent got back to us. My daughter ended up going back to Telus store and switched her phone services back to Telus. Shame on Public Mobile. I am leaving Public Mobile too! Should never considered this provider at all!