topic Re: Forbidden A1 in Get Support

Forbidden A1

gerster1 — Sat, 06 Apr 2024 01:09:36 GMT

I'm trying to log in and every time I do it brings me to this page forbidden A1.

What can I do to log into my account.

Re: Forbidden A1

Dunkman — Sat, 06 Apr 2024 01:18:20 GMT

Were you able to login before?

The website is finicky. You can try to login first by clearing cache, incognito mode or a different web browser. You can also use a different device or the PM app itself.

Re: Forbidden A1

gerster1 — Sat, 06 Apr 2024 02:20:18 GMT

When I first signed up, all was good. Then I could not log in. I have tried resetting my password, I have tried on the app, different browsers, different computers.. NOTHING is working.

When I try it on the app, it looks like it wants to log in, then goes back to to log in page.

Re: Forbidden A1

will13am — Sat, 06 Apr 2024 02:38:18 GMT

@gerster1 , I get forbidden A1 from time to time on desktop chrome. I hit refresh and the account has always been able to load for me. Incognito mode will avoid this issue.

Re: Forbidden A1

hTideGnow — Sat, 06 Apr 2024 02:38:29 GMT

HI @gerster1

but is your service still working?

you can try using Incognito/private/secret mode on your browser to try again

or try using PM app

if you still unable to login , please ask support agent to help.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

gerster1 — Sat, 06 Apr 2024 02:51:13 GMT

Thanks for the quick reply. Service is working but I'm concerned because I haven't put in my credit card to do auto pay and I run my business off this phone number.

I have tried everything you could think of where I went in incognito and I refreshed the page multiple times. Tried different browsers and everything. Nothing is working. Even when I try to click on the link to private message you, I don't know if I missed a step but it's not working properly. Is anybody able to access my account? I'm truly concerned.

Re: Forbidden A1

Dunkman — Sat, 06 Apr 2024 15:51:01 GMT

@gerster1

The rare customer will still have difficulties login into their account. Have you tried a different device like a PC or labtop?

You can submit a ticket via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sometimes, you might need to wait one hour in-between several attempts since your account gets locked out.

If your due date is coming soon, you could purchase a payment voucher and load up the funds by dealing 611 on your phone. Payment vouchers can be purchased in store (ie. Shoppers, Shell, Canadian Tire, etc) or online (recharge.com - service fee applies)