topic Re: New Activation in Get Support

New Activation

clevercook1251 — Sat, 06 Apr 2024 04:14:34 GMT

Hi trying to port my number from cityfone(zoomer wireless) but my account with them is on a seasonal hold so I cannot receive the sms to complete the safeid thing? I also provided the wrong IMEI number for my account with other provider so I need to fix that for the port to happen I believe. How can I speak to someone that can help?

Re: New Activation

Dunkman — Sat, 06 Apr 2024 01:12:03 GMT

@clevercook1251

You cityfone account need to be active before you port over to Public mobile.

Once your original account is active, then you can request a port again. I will private message you the Telus team porting team number. Used only for porting issues.

Re: New Activation

clevercook1251 — Sat, 13 Apr 2024 13:45:43 GMT

Thank you, however I was not able to have my cityfone account active as it was on a seasonal hold and when I returned I was unable to find the simcard for it. However a phonecall to the company was enough for them to confirm my account. All is good now. Thank you for your support.