topic Re: I cant change my name because the address dropdown is broken. in Get Support

I cant change my name because the address dropdown is broken.

Edentremont — Fri, 05 Apr 2024 20:00:33 GMT

Chatbot is sending me in circles and to 404 pages.

I'm losing my mind.

How do I get someone to reach out to me to fix this broken

Re: I cant change my name because the address dropdown is broken.

Handy1 — Fri, 05 Apr 2024 19:24:46 GMT

@Edentremont If your having issues with chat bot you can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cant change my name because the address dropdown is broken.

softech — Fri, 05 Apr 2024 19:26:41 GMT

@Edentremont you can leave the name and address as is if you don't mind. PM is prepaid provider and those info are more for record keeping. Even the credit card update, only postal code and name on card on the credit card update page matters

but if you like to clear it up, then open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: I cant change my name because the address dropdown is broken.

Edentremont — Fri, 05 Apr 2024 19:53:46 GMT

I do mind. LinkedIn is using caller ID as part of their verification process.

Re: I cant change my name because the address dropdown is broken.

Edentremont — Fri, 05 Apr 2024 19:55:07 GMT

Unless any of you people have the ability to fix the coding error causing the site to not work, please stop spamming me trying to win fake internet points.

Re: I cant change my name because the address dropdown is broken.

computergeek541 — Fri, 05 Apr 2024 20:02:03 GMT

@Edentremont wrote:
Unless any of you people have the ability to fix the coding error causing the site to not work, please stop spamming me trying to win fake internet points.

There isn't anyone here with the ability to fix website issues. By posting a message here, you were only asking for advise from other customers. If you're reeiving e-mail messages from Public Mobile each time someone posts a new message, please unsubsribe from the e-mail notifications for this message thread.

Re: I cant change my name because the address dropdown is broken.

Edentremont — Fri, 05 Apr 2024 20:04:23 GMT

Well the chatbot sent me here.

edited by computergeek541: as per terms of service, profanity has been removed