topic sigh in Get Support

sigh

angelak1 — Fri, 05 Apr 2024 13:26:36 GMT

paid the bill about an hour ago- Still no service and no explanation-text and wifi are working - tried restarting the phone a few times

Any ideas?

Thx

Re: sigh

Handy1 — Fri, 05 Apr 2024 13:37:13 GMT

@angelak1

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sigh

fixin — Fri, 05 Apr 2024 13:38:17 GMT

@angelak1 - Does my account still say "Unsubscribed" in Payments > Manage Subscription or in the app at Overview > Manage Subscription > Subscription renewal.

Does it say "Subscribed?"

Re: sigh

Phil_Adelphus — Fri, 05 Apr 2024 13:44:37 GMT

@angelak1 Wifi is not a Public Mobile issue, or do you mean cellular data? By texts do you mean SMS or something like iMessage? It makes a difference to what is actually working, or not.