Incoming calls and messages are not working

Gabri — Fri, 05 Apr 2024 13:13:32 GMT

Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Appreciate some help fixing the issue.

Re: Incoming calls and messages are not working

softech — Fri, 05 Apr 2024 13:15:45 GMT

@Gabri

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Incoming calls and messages are not working in Get Support

Incoming calls and messages are not working

Re: Incoming calls and messages are not working