Eversafe issue

SW27 — Fri, 05 Apr 2024 00:37:42 GMT

Trying to get OTP but not receiving it via sms. Checked phone number and it is correct

Re: Eversafe issue

HALIMACS — Fri, 05 Apr 2024 00:39:15 GMT

@SW27

Try tapping the option which reads "didn't get the code?" and you should be presented with an option to get via email.

Re: Eversafe issue

softech — Fri, 05 Apr 2024 00:39:21 GMT

@SW27

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Or if that does not work, Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Eversafe issue

Phil_Adelphus — Fri, 05 Apr 2024 01:47:49 GMT

@SW27 Did you check the phone number in your Eversafe profile as well as in the general account? I'm guessing you logged in via email in order to check the phone number?

Re: Eversafe issue

SW27 — Fri, 05 Apr 2024 11:26:08 GMT

I think it’s a porting issue

topic Re: Eversafe issue in Get Support

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