topic Phone number, transfer activation in Get Support

Phone number, transfer activation

scars613 — Fri, 05 Apr 2024 21:50:46 GMT

I transferred my phone number from text now app but it does not seem to be working with public mobile unless it hasn’t been activated yet what can I do?

Re: Phone number, transfer activation

HALIMACS — Fri, 05 Apr 2024 11:51:32 GMT

@scars613

can you please clarify what you mean? If your services are not fully working, try rebooting your device, and resetting network connections.

If you are unable to login using the Public Mobile app, try using the website to login. (Or vice versa)

You can also try clearing the systems (& app) cookies, cache and data.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Phone number, transfer activation

Handy1 — Fri, 05 Apr 2024 11:51:46 GMT

@scars613 will Send you the porting team . They can give status update on the port . Or re trigger it if needed . Check you in box for the phone number . And just in case here how to contact support incase they are needed also

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437