topic Re: Transitioning to esim from sim failed in Get Support

Transitioning to esim from sim failed

Jakezxcxz — Wed, 06 Sep 2023 10:27:42 GMT

Hi, I am an exisiting pm customer on sim card.
I followed the guide on public mobile site and purchased esim on the app.
The payment transcation went thru and a popup esim window appeared on my phone.
however, it said esim activation failed on my phone, and SOS appeared on top right of the phone.

My phone is iphone 14pm and I havent activated esim before on this phone.

Also purchase esim($5) is greyed out on the app "Please install your existing eSIM first before purchasing a new one."

Re: Transitioning to esim from sim failed

Handy1 — Wed, 06 Sep 2023 10:34:00 GMT

@Jakezxcxz Did you get a email from PM with the QR code have a look if so scan it with phone and install . And have you rebooted the device or reset network settings . If still no luck please submit ticket with support using this direct link to help fix

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transitioning to esim from sim failed

Jakezxcxz — Wed, 06 Sep 2023 10:36:18 GMT

No qr code email, just this

Your SIM card was recently changed to *************** /////

If you did not initiate this, we recommend that you:

Change your Self-Serve password and security question
Put your phone on Lost/Stolen mode to temporarily suspend service
Submit a ticket here - our customer support team will be able to restore your original SIM card

Click here, for more information on unauthorized SIM swaps and how you can keep your account secure.

- Public Mobile Team

Re: Transitioning to esim from sim failed

Handy1 — Wed, 06 Sep 2023 10:41:07 GMT

@Jakezxcxz Just reach out to support then and see what they say .

Re: Transitioning to esim from sim failed

Jakezxcxz — Wed, 06 Sep 2023 12:20:36 GMT

I am afraid pm doesnt know how esim works, lets see how this one goes.

Re: Transitioning to esim from sim failed

Jakezxcxz — Wed, 06 Sep 2023 21:37:58 GMT

omg, I think the support has no idea what they are doing by the messages that I got.

Re: Transitioning to esim from sim failed

AliKazmi7 — Fri, 05 Apr 2024 01:06:45 GMT

Hey… how did you get this resolved?