topic Re: HELP! in Get Support

HELP!

skipper2 — Fri, 05 Apr 2024 00:52:09 GMT

Hello there,

I have had an account with Public Mobile for a while.

For a few months now I have not been able to log in to my account.

Every time I attempt to do so (even on the App), it forces me to 'resume activation' (even though I already have an account). When I have actually clicked on 'resume activation,' it sends me to an error page.

I just want to know how I can log in!

Thank you

SKipper 🙂

Re: HELP!

will13am — Fri, 05 Apr 2024 00:56:38 GMT

@skipper2 , try uninstalling and reinstalling the app. See if that makes a difference. Otherwise, if you have successfully activated, I suggest using the chat symbol on the lower right corner of the web page to initiate a support ticket and have an agent look into why this is happening.

Re: HELP!

Handy1 — Fri, 05 Apr 2024 01:06:15 GMT

@skipper2 Just need to clear the app cache . Uninstalling it and re installing it is a bit of brute way of doing things . Or maybe try on website from a different device incognito / private / secret mode

Re: HELP!

hairbag1 — Fri, 05 Apr 2024 03:19:13 GMT

@Handy1 wrote:
@skipper2 Just need to clear the app cache . Uninstalling it and re installing it is a bit of brute way of doing things . Or maybe try on website from a different device incognito / private / secret mode

This seems to happen far too often...wouldn't you think something like this would just work.

Re: HELP!

Handy1 — Fri, 05 Apr 2024 12:56:14 GMT

@hairbag1 Yes you would think , but as the old saying goes you get what you pay for . And nothing more