topic Re: Plan not renewing in Get Support

Plan not renewing

FrancaNikky — Thu, 04 Apr 2024 22:19:49 GMT

I have been on a PM plan for 7 years. My debit card expired so it was unable to renew my plan yesterday. When I noticed today I purchased a PM Voucher and applied it to my account, but it's still not renewing my plan. When I try to do so online it's promoting me to create a new account. How do I renew? I don't want to lose my number @CS_Agent

Re: Plan not renewing

hairbag1 — Thu, 04 Apr 2024 22:22:12 GMT

@FrancaNikkyusing your cell, dial 611 to hear current plan status. It'll tell you how much is in your Available Fund$.

Re: Plan not renewing

Handy1 — Thu, 04 Apr 2024 22:23:08 GMT

@FrancaNikky Some vouchers take 24 hours after purchased to be used ? Are the funds sitting in available funds ? You may need to make manual payment in the account . If you can’t log in get support to help if still no luck

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not renewing

softech — Thu, 04 Apr 2024 22:24:11 GMT

@FrancaNikky did you check payment history and see if PM took the voucher. Make sure you used Incognito mode to avoid cache problem

Also, check the available funds and see if the money just stuck there and not used. If so, and if you plan is available at Change Subscription page, try a Change Now request with the same plan you have

if the trick didn't work, you have to open a proper ticket with PM support rather than just tag them here

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there