topic Re: $30 didn't receive 500MB additional data in Get Support

$30 didn't receive 500MB additional data

byn9826 — Tue, 04 Jan 2022 20:47:17 GMT

Hi, I'm a new customer and I just activated my sim card tonight with the 30/30 days options. On the website, it shows a 1GB promotion, but on my account, I only see I have 500mb data.

Re: $30 didn't receive 500MB additional data

Anonymous — Mon, 26 Mar 2018 03:32:08 GMT

@byn9826, when you activated your sim / account, did you select the plan with 1GB?

Either way, if you activated tonight, and are a new customer, then I think that the moderators will be able to adjust your plan. Just send them a private message.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Re: $30 didn't receive 500MB additional data

Acekiller — Mon, 26 Mar 2018 15:39:56 GMT

just send a message with the mods and they will square you out.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number