topic Add-ons in Get Support

Add-ons

Linc876 — Thu, 04 Apr 2024 19:48:02 GMT

If I purchase a US roaming add-on for 15 days when would the add-on start?

Re: Add-ons

Phil_Adelphus — Thu, 04 Apr 2024 19:52:03 GMT

@Linc876 The same day you buy it.

Re: Add-ons

HALIMACS — Thu, 04 Apr 2024 20:08:29 GMT

The MOMENT of purchase @Linc876

So it's best advised to purchase the add-on based on your trip duration and the day before you enter the US if you're going to be there 2 weeks or longer.

Re: Add-ons

Handy1 — Thu, 04 Apr 2024 21:13:26 GMT

@Linc876 Do you know if your phone/account has voLTE enabled ? If it dose great but if not your gonna experience spotty service at best . You can test for this before hand . Turn off wifi set phone to LTE . Now make a phone call does it stay on LTE or drop to 3G ? If it stays on LTE then bingo you have voLTE and you should be fine with US roaming . And the US add on will start immediately after purchased . And when in the US just leave phone set to 4G/LTE not 5G and make sure your connected to T mobile or AT&T . And that you have data roaming turned on in phone settings . Enjoy your trip 🙂