topic Re: Unsubscribing in Get Support

Unsubscribing

Cest — Thu, 04 Apr 2024 18:27:32 GMT

I am unable to install the esim and want to cancel.

Re: Unsubscribing

Handy1 — Thu, 04 Apr 2024 18:31:46 GMT

@Cest First check your sim manger in phone setting maybe it has installed already . If so set it to primary . Also can check your welcome email for the QR code scan it and install it . If this is iPhone make sure “turn this line on “ is toggled on and reboot the phone or reset network settings

if still not luck contact support

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribing

Meow — Thu, 04 Apr 2024 18:30:38 GMT

If you created an account, log in and turn off subscription. In 90+ days account will be closed.
Do not expect refund but it does not hurt to open a ticket and ask for it if bill is already paid.

Did you consider buying physical SIM. It will work for sure.

Re: Unsubscribing

HALIMACS — Thu, 04 Apr 2024 19:00:10 GMT

So that’s it, @Cest ?

If that’s the extent of your patience with managing an online service provider, it is likely a good idea that you not move your services here.

Perhaps choose a first tier or second tier provider, like Bell, Telus or Rogers of their first flanker brand Virgin, Koodo, or Fido.

Re: Unsubscribing

Cest — Thu, 04 Apr 2024 19:04:42 GMT

Thanks @HALIMACS . I realize that now. I am old. I have little time left and therefore no patience to fennagle with techie stuff. Have a good day.

Re: Unsubscribing

HALIMACS — Thu, 04 Apr 2024 20:11:33 GMT

Completely understand @Cest 🙂

This place is undergoing some change right now regarding it's reward program for longer standing clients so their support services are sorely lacking with the numbers of folks contacting them about it.

It's certainly not an ideal time to become a public mobile customer...