topic Re: Esim won't download in Get Support

Esim won't download

Margot5 — Thu, 04 Apr 2024 18:46:28 GMT

I'm trying to transfer to public mobile and requested an esim card. It won't download nor did I receive a QR code in the confirmation email. Good luck trying to reach an agent.

Re: Esim won't download

fixin — Thu, 04 Apr 2024 18:47:53 GMT

@Margot5 - You will have to port your number to get the welcome email with QR code. It is kind of bad designing.

But have you already contacted an agent?

Re: Esim won't download

hairbag1 — Thu, 04 Apr 2024 18:49:47 GMT

@Margot5

Can we assume you tried to create your new PM account using the required PM app ? It's the only way to start your new account.

Re: Esim won't download

Margot5 — Thu, 04 Apr 2024 18:50:07 GMT

I have been trying for an hour to contact an agent, it just keeps asking me to log in.

I have been trying to port my number in the original set up

Re: Esim won't download

Margot5 — Thu, 04 Apr 2024 18:51:19 GMT

That's correct

Re: Esim won't download

fixin — Thu, 04 Apr 2024 18:55:35 GMT

@Margot5 - Please contact an agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

When it asks you to login, you can use your community account ID that you used to login to the community.

If it decides to not work, send the private message to CS_Agent via the link below the first link.

Re: Esim won't download

hairbag1 — Thu, 04 Apr 2024 18:57:26 GMT

@Margot5

if you're having trouble using the PM chatbot, try using this link to message Customer Support. Give them as much info as you can to start.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim won't download

Margot5 — Fri, 12 Apr 2024 12:34:46 GMT

I finally reached an agent. Unfortunately I was told I had to get a sim card as apparently porting my number and requesting an esim at the same time doesn't work...

All is good now and have been using Public for over a week. I'm moving my husband's phone over too but will wait for the sim card to arrive.