topic Re: Damaged new sim in Get Support

Damaged new sim

Cookie8971 — Thu, 04 Apr 2024 18:05:29 GMT

I went and set up my public mobile account when I placed sim in phone it doesn’t recognize the sim , I had a previous sim from public mobile on the same phone long ago. I have a account that I just payed for , how to I get a new sim for this new account I just payed for?

Re: Damaged new sim

hTideGnow — Thu, 04 Apr 2024 18:08:10 GMT

HI @Cookie8971

any other phone to test the sim card?

and this is a new account that you just set using the app? and you go via payment and phone number choosing/transfer step?

if you cannot use the sim card still, check with support agent, probably just the account not setup on the system correctly

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Damaged new sim

computergeek541 — Thu, 04 Apr 2024 18:28:38 GMT