topic Re: Overpayment for same service in Get Support

Overpayment for same service

LH11 — Thu, 04 Apr 2024 17:00:54 GMT

I accidentally paid twice for US roaming as I thought it hadn’t gone through. How do I have 1 of those payments cancelled?

Handy1 — Thu, 04 Apr 2024 17:02:30 GMT

@LH11 You need to reach out to support to see if they can reverse it for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

hTideGnow — Thu, 04 Apr 2024 17:07:33 GMT

do you see the extra amount in Available Fund? If it is there, you can just keep the money there and use it for next renewal.

but if you really cannot find the extra money and probably really bought the US roaming twice, ask support for a refund.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html or click on the Chatbot bubble 🗨 at the bottom right of this page. Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437