topic Re: Number transfer in Get Support

Number transfer

Jill8 — Thu, 04 Apr 2024 21:24:04 GMT

@members Was with Bell did the number transfer hours ago my iPhone still isn’t working can’t send iMessages or get calls does it really take five hours to have it all working ?

Re: Number transfer

Phil_Adelphus — Thu, 04 Apr 2024 15:45:07 GMT

@Jill8 It can take that long but not usually. Did you leave your Bell sim in the phone to answer YES to their text asking for permission to release your number to Public Mobile? Is your Bell sim still working? If not have you put the PM sim in the phone and rebooted?

Re: Number transfer

fixin — Thu, 04 Apr 2024 15:46:04 GMT

@Jill8 - Does your bell SIM card work anymore?

For iMessage, remove it if it has a 30 day counter before it removes and reboot and it will ask to add it back to iMessage - the same number.

Also Virgin (Bell) ported my number within an hour of responding.

Re: Number transfer

Jill8 — Thu, 04 Apr 2024 15:50:19 GMT

Yes I did all that and my bell account is no longer active I have my PM sim in now

Re: Number transfer

Jill8 — Thu, 04 Apr 2024 15:51:46 GMT

Yes I re booted my phone three times so far. Wonder if I can try removing sim and trying again not techie lol wonder if that would help

Re: Number transfer

fixin — Thu, 04 Apr 2024 15:53:54 GMT

@Jill8 - Is it asking you to remove a number or something? Maybe try turning off iMessage and turning it back on to re-activate.

Re: Number transfer

Jill8 — Thu, 04 Apr 2024 15:52:54 GMT

Thanks I’ll give that a try

Re: Number transfer

Phil_Adelphus — Thu, 04 Apr 2024 15:59:02 GMT

@Jill8 If you can make calls but not receive them it could be a porting issue. Best to contact customer service, either submit a ticket via the chat icon bottom right or, if that doesn't work, send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

will13am — Thu, 04 Apr 2024 16:02:54 GMT

@Jill8 , imessage is a data driven messaging system that does not really require a phone number. It is traditional SMS that must be linked to a phone number. If you are linking a phone number to imessage, take a look at this troubleshooting thread from apple.

https://support.apple.com/en-ca/108758