topic Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account in Get Support

Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Sledhead — Wed, 03 Apr 2024 22:33:41 GMT

Hi,

I need to get registered with EverSafe, but Telus has already killed my old account. I'm transferring my number, and PM wants to text me a 6 digit, but I'm unable to receive it. How can I get PM to email it to me. It's not an option - just "resend"...

Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Sansan — Wed, 03 Apr 2024 22:47:32 GMT

Can you click on reset password? Also if you wait until the timer runs out it will give the option to send to email.

Have to do it maybe 4 times for the option to come up.

if no such, submit a ticket in the app to support using the chatbot.

Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

alex1236 — Thu, 04 Apr 2024 14:39:07 GMT

yea same here did you have any luck? yesterday it was the forbidden a1 page for me, now im not getting any verrification code like yourself

Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

alex1236 — Thu, 04 Apr 2024 14:41:30 GMT

im having same issue but when i try resend code 4 times it just resets the page completly and gets me to follow link ot get full accses

Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Sledhead — Thu, 04 Apr 2024 16:51:19 GMT

Thanks for the replies! I guess I didn't wait long enough for the number porting to happen. Eventually my phone switched from SOS to Public Mobile. I then had 6 EverSafe text messages waiting for me... The instructions weren't clear if the EverSafe setup had to occur before the porting could complete. They don't seem to be interdependent. I never was able to set up another form of verification (email).

Re: Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Sansan — Thu, 04 Apr 2024 20:05:14 GMT

Reboot your phone and see what happens if same use the support section of the app to submit a ticket.