topic Re: Activate ESIM in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176570#M816492 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/402179">@Bb1818</a>&nbsp;- Do you have your eSIM in Settings &gt; Cellular? Please enable it.</P><P>If not, please contact CS_Agent:</P><P><SPAN><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN><SPAN> Click the link for an Agent * </SPAN><SPAN><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P><A href="https://urlshortner.tiia.ai/xYpc_I" target="_blank"><STRONG>https://urlshortner.tiia.ai/xYpc_I</STRONG></A></P><P><STRONG>If the link above doesn’t work, please go here to create a ticket to CS_Agent: </STRONG><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></P><P><STRONG>* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.&nbsp; You will be required to login to your </STRONG><A href="https://eversafe.id.telus.com/user/khoros?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Fclient_id%3Dfe9fc04c-03b5-4570-87db-e6b3462ebddd%26redirect_uri%3Dhttps%3A%2F%2Fproductioncommunity.publicmobile.ca%2Fauth%2Foauth2callback%2Fproviderid%2Fdefault%26response_type%3Dcode%26state%3DdZkhOkpkd9kwMXObYTkI3AWV9e7Hx2CRb5bhVRR8uXJaLC93Mby17Pxk9tg1iThy3-g6_8yWY4GA-yjt4RZP88YY69WrLB3HhnhZtITZhtYvtxj7kE68b3IjSIUF6lk0PQTL-y9bUKoddK4_eiugxtPrTleQ4QXG1vI70R4pcq9aPm1_mCgi9r4ReSwZkNu47aUF7x5dKcGyz8A_Stza6wITHHUnf0H9udw7s7LFSMN5fRDB_IcUozNk63Yp5zZD%26scope%3Dopenid%2520profile%26code_challenge%3DzY6aOCJ4Z8e2kykH_yHz6XcRgEZQJ1IoIDiTM_Vxq-c%26code_challenge_method%3DS256%26referer%3Dhttps%3A%2F%2Fproductioncommunity.publicmobile.ca%2Ft5%2FPublic-Mobile-Community%2Fct-p%2FPublic_Mobile_Community%26acr%3Dkhoros%26acr_sig%3Dxk6kYKMbWJT2zDZ_qn4UO_oUvF19-1u2Gi4F6XdRF7Y" target="_blank"><STRONG>Public Mobile Community Account</STRONG></A><STRONG> to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: </STRONG><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank"><STRONG>Messages</STRONG></A></P> Thu, 04 Apr 2024 00:18:07 GMT fixin 2024-04-04T00:18:07Z Activate ESIM https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176569#M816491 <P>I’ve recently subscribed to your service and am working to activate the ESIM. There is an error every time I attempt to do so.</P> Thu, 04 Apr 2024 05:59:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176569#M816491 Bb1818 2024-04-04T05:59:17Z Re: Activate ESIM https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176570#M816492 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/402179">@Bb1818</a>&nbsp;- Do you have your eSIM in Settings &gt; Cellular? Please enable it.</P><P>If not, please contact CS_Agent:</P><P><SPAN><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN><SPAN> Click the link for an Agent * </SPAN><SPAN><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P><A href="https://urlshortner.tiia.ai/xYpc_I" target="_blank"><STRONG>https://urlshortner.tiia.ai/xYpc_I</STRONG></A></P><P><STRONG>If the link above doesn’t work, please go here to create a ticket to CS_Agent: </STRONG><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></P><P><STRONG>* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.&nbsp; You will be required to login to your </STRONG><A href="https://eversafe.id.telus.com/user/khoros?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Fclient_id%3Dfe9fc04c-03b5-4570-87db-e6b3462ebddd%26redirect_uri%3Dhttps%3A%2F%2Fproductioncommunity.publicmobile.ca%2Fauth%2Foauth2callback%2Fproviderid%2Fdefault%26response_type%3Dcode%26state%3DdZkhOkpkd9kwMXObYTkI3AWV9e7Hx2CRb5bhVRR8uXJaLC93Mby17Pxk9tg1iThy3-g6_8yWY4GA-yjt4RZP88YY69WrLB3HhnhZtITZhtYvtxj7kE68b3IjSIUF6lk0PQTL-y9bUKoddK4_eiugxtPrTleQ4QXG1vI70R4pcq9aPm1_mCgi9r4ReSwZkNu47aUF7x5dKcGyz8A_Stza6wITHHUnf0H9udw7s7LFSMN5fRDB_IcUozNk63Yp5zZD%26scope%3Dopenid%2520profile%26code_challenge%3DzY6aOCJ4Z8e2kykH_yHz6XcRgEZQJ1IoIDiTM_Vxq-c%26code_challenge_method%3DS256%26referer%3Dhttps%3A%2F%2Fproductioncommunity.publicmobile.ca%2Ft5%2FPublic-Mobile-Community%2Fct-p%2FPublic_Mobile_Community%26acr%3Dkhoros%26acr_sig%3Dxk6kYKMbWJT2zDZ_qn4UO_oUvF19-1u2Gi4F6XdRF7Y" target="_blank"><STRONG>Public Mobile Community Account</STRONG></A><STRONG> to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: </STRONG><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank"><STRONG>Messages</STRONG></A></P> Thu, 04 Apr 2024 00:18:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176570#M816492 fixin 2024-04-04T00:18:07Z Re: Activate ESIM https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176609#M816508 <P>Did you bought your phone from USA?&nbsp;<BR />Contact an agent&nbsp;</P> Thu, 04 Apr 2024 02:53:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Activate-ESIM/m-p/1176609#M816508 PaulBrar 2024-04-04T02:53:26Z