topic Re: Phone not receiving calls email not working in Get Support

Phone not receiving calls email not working

RobertMarles — Wed, 03 Apr 2024 19:29:55 GMT

Hi can I open a ticket my phone is not receiving calls and now my email is not loading

Re: Phone not receiving calls email not working

fixin — Wed, 03 Apr 2024 16:51:13 GMT

@RobertMarles - Is your silent mode on? DND? Blocked caller?

Please contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Phone not receiving calls email not working

Phil_Adelphus — Wed, 03 Apr 2024 16:56:59 GMT

@RobertMarles Did you recently transfer to Public Mobile from another carrier? If so, did you reply YES to their text asking permission to release your number? Can you make calls, just not receive them? Email not loading is not a Public Mobile issue unless you mean your cellular data is not working either.

Re: Phone not receiving calls email not working

AK32 — Wed, 03 Apr 2024 19:09:22 GMT

are emails also not loading on wifi? or is the issue only on data?

if emails arent loading while connected to wifi, it could be a phone issue where you need to reset your network settings. If its a data issue, it seems like the activation process was not completed, and i would get in touch with customer support for further assistance.