topic Re: Cancel the subscription in Get Support

Cancel the subscription

Antonela — Wed, 03 Apr 2024 17:27:11 GMT

Hi,

Can anyone help me get out of the subscription with Public Mobile?

I started creating an account - chose the plan- asked for SIM card to be shipped -haven't received it, it will take 2 weeks to be shipped.

In the meantime I changed my mind as other providers offer internet packages as well.

So I want to get out of Public mobile asap and stop the future payments. The credit card was charged one time.

However, because the activation is not completed, I can follow the steps they recommend to Cancel the subscription.

Has anyone experienced the same problem?

Thank you in advance for any guidance.

Antonela

Re: Cancel the subscription

fixin — Wed, 03 Apr 2024 17:28:09 GMT

@Antonela - Please contact CS_Agent to cancel your PM account:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Cancel the subscription

hTideGnow — Wed, 03 Apr 2024 17:31:38 GMT

HI @Antonela

was it an esim activation or physical sim?

support agent can help to finalize the activation so you don't have to cancel it, or help you to get it refunded

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel the subscription

Yummy — Wed, 03 Apr 2024 17:33:54 GMT

- Did you create an account?
-- Can you log in into it?
- Did you get charged for service?

Re: Cancel the subscription

Antonela — Wed, 03 Apr 2024 17:34:10 GMT

Much appreciated, honestly, such a relief to get a human to reply back!

I have followed your advice and opened a ticket with an agent. Will wait for the reply.

Regards, thanks again

Re: Cancel the subscription

Antonela — Wed, 03 Apr 2024 17:42:15 GMT

The physical SIM is expected on April 9, it's taking way too long.

Thanks for the advice.

Re: Cancel the subscription

Antonela — Wed, 03 Apr 2024 17:44:24 GMT

- account has been created but not completed, as the SIM card was not shipped

- can log in but there is no Payment section due the incomplete status of it

- yes, payment is showing on my credit card. That's why I want to cancel to make sure it's not being charged going forward

Re: Cancel the subscription

Dell70 — Wed, 03 Apr 2024 21:06:40 GMT

I have same problem

Re: Cancel the subscription

Dell70 — Wed, 03 Apr 2024 21:07:16 GMT

My advice dispute transaction with credit card company

Re: Cancel the subscription

Chardrons — Sat, 17 Aug 2024 00:00:53 GMT

I have same problem

Re: Cancel the subscription

Rockin_Ronnie_ — Fri, 15 Nov 2024 19:35:48 GMT

Hi I have the same problem with Public Mobile, I paid for my subscription Oct.29 and paid $5 Dollars for Sim Card, I still haven't received Sim Card and can't complete connection to phone. I have sent P/B 3 different tickets informing them of this. Very poor communications thus probably poor service as well.

Re: Cancel the subscription

hTideGnow — Fri, 15 Nov 2024 19:45:10 GMT

hi @Rockin_Ronnie_ they usually reply within. the day, usually within 2 to 4 hours. Check the community inbox again

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply still, message them again

Re: Cancel the subscription

Rockin_Ronnie_ — Sat, 23 Nov 2024 20:18:54 GMT

Sorry for delay getting back to you. Confusing way to communicate with P/M .Thanks for your info.

Re: Cancel the subscription

Rockin_Ronnie_ — Mon, 25 Nov 2024 15:49:26 GMT

Thank You for this info.

I am a senior and not use to all this back and forth way of handling things.

Re: Cancel the subscription

Rockin_Ronnie_ — Tue, 10 Dec 2024 18:49:11 GMT

I intended to that, but unfortunately there is a Postal Strike here.