topic Re: Dropped calls in Get Support

Dropped calls

Wesman — Wed, 03 Apr 2024 16:47:00 GMT

Good cell signal, calls dropped randomly

Re: Dropped calls

fixin — Wed, 03 Apr 2024 16:53:23 GMT

@Wesman - Please try switching your phone to 3G (UTMS / HSPA / WCDMA) and see if it works. If it doesn't, please contact CS_Agent by clicking on the orange chat icon and typing in "Submit a Ticket."

Re: Dropped calls

BKNS27 — Wed, 03 Apr 2024 17:06:12 GMT

@Wesman

I am having this issue when the other party is on Freedom Mobile. It is at Freedom’s end.

If not, try rebooting your phone by powering off then back on.

Re: Dropped calls

AK32 — Wed, 03 Apr 2024 19:07:49 GMT

I would first try doing a force reboot of your phone, then try resetting network settings (this will remove your wifi passwords etc. but is a great way of eliminating IF the issue is your phone).

If the issue persists, i would try swapping sim cards with a family member, or if you have a physical sim, try it in another phone.