topic Re: Customer support agent in Get Support

Customer support agent

Brab — Wed, 03 Apr 2024 19:41:46 GMT

Have had several suggestions how to contact a Customer Support Agent but they have so far just ended up in an endless loop of Artificial Unintelligence Blather. This all started by getting to step 6 then subscription not activated.

one cure suggested was to log into the community and make changes to my profile. I see no place that is marked my profile.

Re: Customer support agent

fixin — Wed, 03 Apr 2024 16:58:49 GMT

@Brab - ~~Are you using the chatbot? Here is how to get a "Real" agent (Don't put in garbled text or else it will go to normal chatbot) use the buttons on the screen:~~

~~⬇️Click the link for an Agent * ⬇️~~

~~https://urlshortner.tiia.ai/xYpc_I~~

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Please follow @Yummy post. CS_Agent not needed.

Re: Customer support agent

Yummy — Wed, 03 Apr 2024 17:01:20 GMT

Community profile access - click on your avatar:

Profile on My Account: main page, scroll little bit down:

There are only TWO ways to reach agent:
1. Create a ticket through chatbot (type 'ticket' and follow prompts). This is PREFERRED way.
2. Direct message to agent(s). Try not to do this way Unless Ticketing does not work.

Re: Customer support agent

HALIMACS — Wed, 03 Apr 2024 17:02:29 GMT

This way @Brab :

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.