topic Re: number transfer not working in Get Support

number transfer not working

Aissand — Wed, 03 Apr 2024 16:27:30 GMT

Hi I subscribed to public mobile and the payment went through. Opted for an eSIM and now tried to process the number transfer on the app but it’s not working. Please help.

Re: number transfer not working

fixin — Wed, 03 Apr 2024 15:46:28 GMT

@Aissand - Is your phone number eligible for port? Please check here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Oh and also Koodo Prepaid & PC Mobile needs to have assistance to port by CS_Agent

If it says it is, please contact CS_Agent to port:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: number transfer not working

hTideGnow — Wed, 03 Apr 2024 16:02:00 GMT

@Aissand

you were using the app? you got the error on the porting step? what was the error message?

or you got the Activation error at the end of the subsription?

Re: number transfer not working

Aissand — Wed, 03 Apr 2024 16:40:22 GMT

This is the error message I am getting

Re: number transfer not working

Aissand — Wed, 03 Apr 2024 16:41:38 GMT

yes it’s.

Re: number transfer not working

Aissand — Thu, 04 Apr 2024 21:34:18 GMT

can someone please help with this?