topic Re: How to I cancel your services in Get Support

How to I cancel your services

Summer_999 — Thu, 23 Nov 2023 00:09:47 GMT

How do I cancel my services if I never activated my phone

Re: How to I cancel your services

Handy1 — Thu, 23 Nov 2023 00:11:23 GMT

@Summer_999 If you never activated the sim then I do t think you need to do anything , but PM is pre paid an no refunds typically . Best to confirm with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to I cancel your services

hairbag1 — Thu, 23 Nov 2023 00:21:36 GMT

hey @Summer_999

if you've never activated a PM account..there's nothing to cancel. If you were charged...that's different. Let us know if you paid.

Re: How to I cancel your services

Summer_999 — Thu, 23 Nov 2023 00:24:52 GMT

I paid

Re: How to I cancel your services

JefffL — Thu, 23 Nov 2023 00:30:31 GMT

You can leave anytime, but Public Mobile is prepaid, so there is no refund.

You can only lose the first month's fee and don't forget to turn off the pre-authorized payments.

Re: How to I cancel your services

Summer_999 — Thu, 23 Nov 2023 00:35:09 GMT

It says it's sending a code to my public number but I never activated it. So how am I supposed to cancel pre authorized payments?

Re: How to I cancel your services

hairbag1 — Thu, 23 Nov 2023 00:37:39 GMT

@Summer_999

how much did you pay ? You bought a PM sim but did you actually pay for a plan ? If so, use the link that @Handy1 provided to message Customer Support to deactivate your account so you won't pay for future renewals. You can ask for refund but they usually don't provide refunds. Another option...if you actually did apy for service, why not "test drive " PM for 30 days since you've already paid.

Re: How to I cancel your services

Vancouver778 — Wed, 03 Apr 2024 07:46:19 GMT

How to turn off the pre-authorized payments? I never activated PM successfully. But I have charged two times.