topic Re: Problem with Transferring Phone number in Get Support

Problem with Transferring Phone number

CCK — Wed, 03 Apr 2024 04:21:49 GMT

I am trying to transfer my Phone number from Public to Rogers. I received a text and replied Yes. it has been more than 4 hours and still not updating. I found my public is already closed but the phone number has not been transferred to my new carrier.

Anybody can help me?

Re: Problem with Transferring Phone number

computergeek541 — Wed, 03 Apr 2024 04:22:51 GMT

@CCK wrote:
I am trying to transfer my Phone number from Public to Rogers. I received a text and replied Yes. it has been more than 4 hours and still not updating. I found my public is already closed but the phone number has not been transferred to my new carrier.
Anybody can help me?

When transferring phone numbers one carrier to another, it's the new carrier that is receiving the phone number that is responsbile for all customers service relating to phone number porting. Please contact Rogers.

Re: Problem with Transferring Phone number

Neil11 — Wed, 03 Apr 2024 04:24:08 GMT

Use the link to submit a request.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it does not allow, use the other link at the bottom to send a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with Transferring Phone number

computergeek541 — Wed, 03 Apr 2024 04:26:45 GMT

@Neil11 wrote:
Use the link to submit a request.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If it does not allow, use the other link at the bottom to send a private message.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

As the customer is porting the number to Rogers, it's genreally Rogers that would need to be contacted (rather than Public Mobile).

Re: Problem with Transferring Phone number

computergeek541 — Wed, 03 Apr 2024 05:30:17 GMT