topic Cannot access account in Get Support

Cannot access account

Gergerry — Wed, 03 Apr 2024 04:21:05 GMT

I forgot my password, and cannot do the email verification since mail.com switched my email address on me. Also my new phone number doesn't work for verification to do a password reset either. I'm stuck between a rock and a hard place. What am I able to do now?

Re: Cannot access account

Esabbah1 — Wed, 03 Apr 2024 04:07:24 GMT

If you now have a new phone number, why does it matter if you get into your old account ?

Re: Cannot access account

computergeek541 — Wed, 03 Apr 2024 04:20:52 GMT

@Gergerry wrote:
I forgot my password, and cannot do the email verification since mail.com switched my email address on me. Also my new phone number doesn't work for verification to do a password reset either. I'm stuck between a rock and a hard place. What am I able to do now?

@Gergerry

Is it your Public Mobile account that that password has been forgotten for or is thte password of the e-mail account that has been forgotten?

Did you request a number to be ported to Public Mobile. At a security measure, 2FA codes from other companies often don't work for a few days. If this is a brand new number that you're using at Public Mobile, you will need to contact your e-mail provider to change the phone number linked to your e-mail account.