topic Re: Locked out in Get Support

Locked out

Akillith1 — Tue, 02 Apr 2024 11:31:39 GMT

Hello; I'm locked out of my main account, and i've waited 8 hours from the one hour time out period. Talking to "chat" put me in an endless loop of useless "please log in to reset your password" crap.

It says to send a direct message to support, but then you have to type in who you're sending the message to... and 'support' is not an option

Re: Locked out

Handy1 — Tue, 02 Apr 2024 12:10:32 GMT

@Akillith1 Try this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

softech — Tue, 02 Apr 2024 13:07:39 GMT

@Akillith1

if you have not tried both app and browser yet, please do so. When you are trying on the browser, please use Incognito mode

If you tried both and still does not work, please open ticket by direct message using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Locked out

Akillith1 — Wed, 03 Apr 2024 01:41:34 GMT

Thanks! That's what I was looking for, it's not readily apparent on the site. Argh!