topic Re: Change Number issues in Get Support

Change Number issues

Angel111 — Tue, 02 Apr 2024 19:57:47 GMT

Hello,

I tried to change my number and now I can’t text, call or use data. Purchased an ESIM in hopes it would help, what a waste of money

Re: Change Number issues

will13am — Tue, 02 Apr 2024 20:04:31 GMT

@Angel111 , was your number change a number port or a straight up number change? If it is a number port, did you receive a confirmation text from the supplying provider requiring you to approve the number port? If this was a straight up number change, try doing a phone reboot and checking the SIM status to see what the phone number is showing. Also, cross check the online account to make sure the number change is correctly showing there.

Re: Change Number issues

hairbag1 — Tue, 02 Apr 2024 20:11:01 GMT

@Angel111

to change your number, log in to your account / Profile..then click the pencil beside your cell number. It'll give you option to change your number.

added...

if you're using the app, log in on the app. Click Account on bottom of screen...scroll to find Change Phone Number.

Re: Change Number issues

Angel111 — Tue, 02 Apr 2024 22:18:36 GMT

I have reset my network, taken out sim, tried everything. It’s still showing my old number on my phone but the “new” number on my account. Data won’t work, can’t call or text at all

Re: Change Number issues

hTideGnow — Tue, 02 Apr 2024 22:48:24 GMT

HI @Angel111

is your new esim showing connected to the network?

if someone call your old and new phone numbers , which one will go to voicemail and while one says the number is not in service ?

But I think you need agent to help at this time, and also ask them for a reimbursement of the esim as you wasted the money.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437