topic 240 GB rewards in Get Support

240 GB rewards

NourChe — Wed, 03 Apr 2024 00:06:18 GMT

I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.

Today I am surprised to see they are not there anymore...

Did anyone have the same issue?

Re: 240 GB rewards

hTideGnow — Tue, 02 Apr 2024 18:34:43 GMT

Hi @NourChe

did you downgrade your plan? if so, it will be removed as saidin the FAQ of the announcement

if you didn't downgrade, check again using Incognito/private/secret mode on your browser. Or check if agent if you still have question.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 240 GB rewards

motherbean — Tue, 02 Apr 2024 18:35:11 GMT

if you change your phone plan to a cheaper one, then the promo will disappear. Otherwise you should submit a ticket to resolve the issue if it is not showing on your account

Re: 240 GB rewards

Meow — Tue, 02 Apr 2024 18:38:57 GMT

If you change your plan loyalty bonus is removed